Answering Service Cost Calculator

How Much Does an Answering Service Cost?

Answering service costs vary widely depending on the pricing model, your call volume, and the hours of coverage you need. Most traditional services charge between $0.75 and $1.50 per minute or $0.80 to $1.50 per call. Bundled plans start at $149/month for 100 calls. AI receptionist services like ReadyToTalk start at $$39/month with included minutes.

Understanding Answering Service Pricing Models

• • Per-minute pricing: Best for businesses with low call volumes and short calls. You only pay for actual talk time, but costs climb quickly with longer or more frequent calls.
• • Per-call pricing: Charges a flat fee per answered call regardless of duration. Works well when your calls are consistently long, since you're not penalized for call length.
• • Flat-rate plans: A fixed monthly fee for a set number of calls. Great for predictable budgeting, but overage charges can add up if you exceed your tier.
• • AI receptionist: Flat monthly pricing with included minutes. Includes 24/7 coverage, unlimited simultaneous calls, and no holiday surcharges.

Hidden Costs to Watch For

• • Setup fees: $50–$500 for account configuration and script creation
• • Holiday & weekend surcharges: 1.5x–2x normal rates for after-hours coverage
• • Overage charges: $1.50–$5.00 per minute or call beyond your plan limit
• • Script change fees: $25–$50 per update to your call handling instructions
• • Patch/transfer fees: $1–$3 per transferred call