Privacy Policy

1. Introduction

ReadyToTalk ("we," "us," or "our") operates the website readyto.talk and the ReadyToTalk AI receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, password (hashed), business name, phone number, and business details you provide during onboarding.

Call Data

When our AI receptionist handles calls for your business, we collect caller phone numbers, call duration, transcripts, summaries, and any action items generated during calls. Call recordings may be stored when enabled.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers. Stripe's privacy policy governs payment data: stripe.com/privacy.

Usage Data

We automatically collect information about how you interact with our website, including IP address, browser type, pages viewed, and referring URLs. We use Google Analytics for this purpose.

3. How We Use Your Information

• To provide and maintain the ReadyToTalk AI receptionist service
• To process your transactions and manage your subscription
• To train and improve our AI models (using aggregated, anonymized data only)
• To send you service-related communications
• To detect, prevent, and address technical issues or abuse
• To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect data:

• Stripe — Payment processing
• Vapi — Voice AI and telephony
• Google Analytics — Website analytics
• Railway — Cloud hosting infrastructure

5. Cookies

We use essential cookies to maintain your session and preferences. Third-party analytics cookies (Google Analytics) are used to understand how visitors interact with our website. You can disable cookies in your browser settings, though this may affect functionality.

6. Data Retention

We retain your account data for as long as your account is active. Call data is retained for 90 days by default, or longer if required by your plan. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted data at rest, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

9. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: [email protected]